Questions people ask before they call.
The consultation
Is the first consultation really free?
Yes. The first consultation is a phone call with the doctor and costs nothing. There is no obligation to start a programme afterwards.
Who will I actually speak to?
The doctor. Our team may help arrange the time of the call, but medical questions and decisions are handled by the doctor.
What should I have ready for the call?
A list of any medication you take, any recent blood test results, and a clear idea of what you want to change. Ten quiet minutes helps too.
Can you tell me what a programme costs before the call?
Costs depend on your plan, so they are explained during the consultation, before you commit to anything.
Safety
Is this safe for me?
That is exactly what the consultation and health intake are for. The doctor reviews your history and medication before recommending anything, and will tell you if a programme is not suitable.
I take other medication. Is that a problem?
Not necessarily, but the doctor must know about everything you take, including supplements. Some combinations are not appropriate.
Can I start if I am pregnant or breastfeeding?
Most programmes are not suitable during pregnancy, while trying to conceive, or while breastfeeding. Please tell the doctor on the call.
Will you work with my own doctor?
Yes. We encourage you to keep your regular doctor informed and are happy to work alongside them.
Delivery and payment
Where do you deliver?
Across Kenya, from our bases in Kilifi, Mombasa and Nairobi. For other countries, ask us first: import rules differ and we only send where it is allowed.
How is my order kept in good condition?
Items are packed for the storage conditions they need, with temperature control where required. You get handling and storage instructions with every delivery.
How do I pay?
By M-Pesa. Every payment is confirmed. Ask on the call if you need another payment method.
Privacy
Who sees my health information?
Only the doctor and the minimum team needed to arrange your care. We do not share your information with anyone else without your permission.
Is there a client community?
Yes. Verified clients can join a private WhatsApp community for updates and education. It is set up so members' phone numbers are not exposed to each other.
Start with a conversation.
The first consultation is free and happens over the phone. Tell the doctor what you want to change. You will get a straight answer on whether we can help.